Terms of Service

WasteNot Compostable Products Terms & Conditions 

Ordering Products Through WasteNot 

Onboarded commercial customers can now purchase compostable products through WasteNot. Commercial customers can use our wholesale portal to purchase products for their business. 

Orders can be placed by the commercial customer’s account holder(s) any day of the week. Only commercial customers whose compost collection service remains active with WasteNot are eligible to purchase compostable products.

At-will agreement

The terms and conditions defined herein do not represent a time-bound contract or a contractual obligation to purchase goods from WasteNot. Both WasteNot and the customer reserve the right to exit the purchasing agreement at any time for any reason. The terms and conditions herein are separate from any and all other agreements signed between the parties. Both parties reserve the right to exit this agreement while still maintaining other existing agreements related to compost collection or other services provided by WasteNot. 

Minimum Order Requirement

There is no minimum requirement for the number of cases ordered for each purchase made by the commercial customer. Products can only be ordered by the case. Break-case options are not available for commercial customers at this time. 

Payment

The debit/credit card or bank account associated with your WasteNot account will be charged immediately upon placing an order through the online portal. While WasteNot will work diligently with customers to find a solution to any misplaced orders or incorrectly ordered products, all sales are final. A refund in the form of a credit to the customers’ account may be applied in certain circumstances, detailed below. However, a refund or credit to the account is not guaranteed by WasteNot. 

Pricing and Price Changes

While WasteNot strives to provide its customers the most affordable prices on compostable products, WasteNot maintains the right to change prices at any time. Price changes will be reflected in the online portal and WasteNot will grant the list price in the online portal. WasteNot reserves the right to adjust prices on products without prior notice. Commercial customers in active standing will be eligible for exclusive customer-only pricing not available to customers who do not have an active WasteNot collection account. 

Quality of Goods

WasteNot ensures that the following conditions on the quality of goods will be met:

• Food Service products will be stored, transported and delivered in accordance with the regulations of the Chicago Health Code, Chicago Public Health, or other applicable governing codes.
• Packaging will be sealed and free of tampering. 
• Products will be dry, in-tact, and free of mold, pests, chemicals, or other contaminants. 

If the customer finds these conditions have not been met, the customer will be eligible to receive a full refund in the form of a credit to their account. WasteNot cannot be held responsible for any damages that are not properly documented, photographed, and provided to us within a reasonable time from receipt of the merchandise. The customer will return the goods using the terms outlined below in “Returned Goods.”

Defective Goods

Should the products delivered by WasteNot have irregularities or deficiencies that are not apparent upon delivery nor evident from the packaging in which they are delivered, the customer must notify WasteNot within 24 hours by emailing products@wastenotcompos.com. Such defects include significant visual deformities as well as irregularities that prevent the product from being used for its intended purpose. Should the customer consider the products defective, the customer will send a picture of the product(s) and a description of the irregularity to products@wastenotcompost.com within 24 hours of discovering the irregularity. WasteNot will examine the evidence emailed and make a determination. Should both parties agree the products are defective, WasteNot will replace the products at no extra charge. However, in offering the replacement goods, WasteNot is not accepting liability for the defect. The customer will return the goods using the terms outlined below in “Returned Goods.” Should the customer not notify WasteNot within 24 hours of the initial delivery, they may not be eligible for a refund, return, or replacement. 

Missing and Mispicked Goods

WasteNot will make every effort to ensure each order is picked, packed, and delivered with accuracy. However, it is the responsibility of the customer to verify at the time of delivery that the products delivered match the products ordered. Should WasteNot deliver an incorrect or missing item, the customer will notify WasteNot’s customer support at products@wastenotcompost.com immediately upon receipt of the goods. Depending on the circumstances and needs of the customer, WasteNot support will either issue a refund or replace the mispicked/missing goods. Should a replacement be needed, WasteNot will work with the customer to coordinate a drop off of the replacement goods. 

Returned Goods

In either of the following scenarios:

1. a) the above “Quality of Goods” conditions were not met by WasteNot OR
2. b) both the customer and WasteNot deem the goods to be “Defective” 

the customer will immediately notify WasteNot no later than 24 hours after receiving the goods. Should a customer intend to return the goods, the customer must do all of the following within 24 hours of receiving the goods:

• Contact WasteNot Customer support at poducts@wastenotcompost.com, requesting to return the goods.
• Include a photo of the goods intended to be returned, demonstrating the reason for requesting the return. 
• Set the goods aside in an indoor, temperature-controlled location in which they will not be subject to contamination, tampering, excessive moisture, or any other conditions in which the goods may be damaged or altered.
• Store them in the same condition in which they were delivered. 

Should the customer not complete any of the above actions within 24 hours of the initial delivery, they may not be eligible for a refund, return, or replacement. Taking a photo and maintaining their delivered condition is paramount so that WasteNot may settle any disputes with the manufacturer. WasteNot will collect the returned goods on the next regularly scheduled delivery date. 

Protection of Confidential Information

WasteNot will not share the account holder's personal information, financial information, or any other information specific to the customer, unless required by law. In turn, the customer will make every reasonable effort to protect the confidentiality of WasteNot’s trade secrets, unless required by law. Quoted and actual pricing, these terms & conditions, product catalog, and information about processes and sourcing may not be shared to outside parties, regardless of whether the party is a direct competitor of WasteNot or otherwise. 

Alternatives/swapping items

Unless specified in a separate agreement, WasteNot reserves the right to permanently or temporarily substitute listed products with another products that is adequately like for like. In this case, “like for like” means products that a) still satisfy the main functions of the original item b) are still accurately described by the listed product description. This may mean that WasteNot substitutes an item of a different brand, an item from a different manufacturer, an item of different dimensions that still serves the same purpose. If the customer can demonstrate the replacement item is not adequately like for like, or is of a significantly lower quality than its original, the customer will be eligible for a full refund in the form of a credit to their account. 

Custom Products

Certain products can be customized with the customer's branding and bought through WasteNot at exclusive customer rates.  Please inquire about these products if interested. Purchasing custom branded products will fall under a separate terms & conditions agreement. 

Order Cancellation and Changes

WasteNot reserves the right to cancel any order at our discretion. In such cases, WasteNot will refund the customer in the form of a credit to their account. Should the customer wish to cancel or change an order, they should make the request by emailing products@wastenotcompost.com within two (2) hours of placing the original order. WasteNot will examine the requests on a case-by-case basis but can not guarantee a refund will be granted. Cancellations and changes to orders will not be granted after orders have been processed.

Lead Times 

All lead times and delivery dates provided by WasteNot are intended only to be estimates, not contractual obligations. WasteNot will strive to meet the following turnaround times: 

• First order: WasteNot aims to deliver products within 10-12 business days of order placement. 
• All following orders: WasteNot aims to deliver products within 7 days of the order’s placement, on the next scheduled service day we are in the commercial customers’ geographic zone.  

Inclement weather, scheduled holidays, unexpected closures, supply chain issues or other relevant scenarios may effect these lead times. In such a case, WasteNot will strive to be communicative with its customers and to the best of its ability, provide updates on expected arrival times.  

Standard Delivery

A “standard” delivery indicates a delivery that is completed on the regularly scheduled day(s) that WasteNot is already completing a route in the commercial customer’s geographic zone. Standard deliveries of compostable products are free and will be made using WasteNot’s all electric fleet. WasteNot will make standard deliveries between the hours of 8AM-5PM, Monday through Friday. WasteNot will ensure that all deliveries coincide with the regular operating hours of each commercial client.

In the case that an employee or representative of the customer is not present to accept the delivery during the regular business hours or another mutually agreed upon time, the customer may be subject to a failed delivery fee or a special delivery fee. 

Next Day Service & Special Delivery Requests

Should a customer need an off-route delivery or faster turnaround time between order placement and delivery, WasteNot can accommodate special delivery requests for additional fees. WasteNot will provide these alternate delivery options and associated fees upon request. While WasteNot will make every effort to meet our customers' unique and sometimes changing delivery needs, it reserves the right to decline special delivery and next-day delivery requests for any reason. In such cases, products will be delivered on the next regularly scheduled, standard delivery date. 

Failed Deliveries

Failed deliveries are deliveries attempted by WasteNot during the commercial client’s normal business hours in which a representative or employee was not present to accept the order. Each failed delivery will result in an $5 charge, per case. To minimize the risk of stolen or damaged product, a representative or employee of the business must be present at the time of delivery. WasteNot will not leave product unattended, outside a locked door, or anywhere other than the agreed upon delivery location.  Should a commercial client anticipate and wish to avoid a preventable failed delivery (such as closure during normal operating hours for a holiday, employee sickness, building renovations, etc), they may contact WasteNot Customer support to arrange an alternate delivery time. To avoid the failed delivery fee, WasteNot customer service must be contacted and an alternate delivery time must be agreed upon with at least 24 hours notice.  

Late or Missed Delivery

Late or missed deliveries are deliveries that meet all of the following conditions:

1. Deliveries that did not occur on the regularly scheduled delivery date 
2. Deliveries for which WasteNot accepts responsibility and did not provide at least 24-hours notice
3. Deliveries for which inclement weather was not the cause. 

If a delivery is missed or late due to the fault of WasteNot, WasteNot will work to remedy the situation as quickly as possible and come to a mutually-agreeable solution with the customer. If inclement weather results in a delayed delivery and/or the inability for WasteNot to provide 24-hour notice, the customer will not be considered late/missed. Should inclement weather be the cause for a delay, an alternate delivery date will be provided by WasteNot and delivery will be rescheduled within 3 business days after conditions improve. 

Unpaid Invoices:

In the case that a previous invoice has gone unpaid, WasteNot reserves the right to withhold placement and/or delivery of future orders until the invoice is paid. 

Reimbursement, Refunds, & Credit Back 

WasteNot will issue all refunds in the form of a credit to the account for any of the reasons outlined in these terms. Account credits may also be issued on a case-by-case basis as deemed appropriate by WasteNot. 

Clause of Separability:

Should a declaration by any court or other governing legal source deem any provision of this contract illegal and void, it shall not affect the legality and enforceability of any other provision of this contract, unless the provisions are mutually dependent.

Changes to Terms & Conditions

WasteNot reserves the right to amend, add, change, or redact any part of the Terms & Conditions at any time. The terms & conditions will always be available upon request and WasteNot encourages it’s customers to stay up to date with these Terms & Conditions.