FAQs

• Zero emissions refers to the emissions released into the air that add to global warming. WasteNot uses 100% electric vans for our compost collection and product delivery services in order to have zero emissions.

Yes we do! Certain products can be customized with your branding and bought at exclusive WasteNot customer rates. To learn more, email products@wastenotcompost.com.

There is no delivery minimum if you are a WasteNot Member.

If you are looking for an off-route delivery or next day delivery service, WasteNot can typically provide alternate delivery options for additional fees. Requests will be reviewed by our team, and accepted or declined at our discretion. If declined for any reason, the product will still be delivered on the next regularly scheduled delivery date.

Certain conditions warrant a refund or replaced goods. Customers are eligible to receive a full refund in the form of a credit to their account, if the quality of the product doesn’t meet WasteNot’s standards laid out in the terms and conditions.

When the product arrives, if you notice there are significant visual deformities or the product doesn’t work as intended, you should send a picture and description of the issue to products@wastenotcompost.com within 24 hours of finding the deformity. Our team will review the issue and if there is damage to the product, it will be replaced at no extra charge!

At the time of delivery, check your package to make sure the products delivered match your order. If it doesn’t, email our customer support at products@wastenotcompost.com. Our team will either issue a refund or replace the missing/incorrect products. 

• Within 24 hours of receiving your product, follow these instructions if you are returning an item:
• Contact WasteNot Customer Support at products@wastenotcompost.com to request a return
• Include a photo of the product(s) and the reason for requesting the return
• Store the goods in an indoor, temperature-controlled location (to prevent contamination or damage) 
• WasteNot will collect the returned goods on your next regularly scheduled delivery date. If these steps aren’t complete within 24 hours of the product delivery, then you may not be eligible for a refund, return, or replacement.

If you are looking to cancel your product order, email products@wastenotcompost.com with your request within two (2) hours of placing the order. Refunds are granted on a case-by-case basis. Once the order has been processed, cancellations and changes to the order cannot be granted.

• WasteNot strives to deliver products to customers within the following estimated turnaround times (these estimates are not guaranteed):
• First time order: estimated delivery within 10-12 business days of order placement
• All following orders: estimated delivery within 7 days of the order’s placement, on the next scheduled service day that we are in the commercial customers’ geographic zone

A failed delivery happens when a WasteNot delivery was attempted during your normal business hours and there was no representative or employee available to accept the order. A $5 fee per case will be added to your account for each failed delivery. To prevent this, ensure an employee or representative is present at the expected time of delivery, or contact WasteNot customer service to set up an alternate delivery time (with at least 24 hours notice).

WasteNot will take care of delayed deliveries! If inclement weather delays deliveries and/or prevents 24-hour notice for postponed service, we will reschedule your delivery to be within 3 business days after conditions improve.